Frequently asked questions
Questions, answered.
Two kinds of question, answered the way we would across the table: the ones a buyer asks before signing, and the ones people ask a search engine or an AI about who ZTG is.
COST, IN SHAPE ◆ WHO OWNS THE CODE ◆ WHAT HAPPENS IF YOU STOP ◆ WHO WE ARE
Before you sign
The questions buyers ask.
How does an engagement start?
That depends on what you need. A build starts with Discovery: an engagement that runs through six stations, business alignment, operational mapping, systems audit, market analysis, solution architecture and validation. You leave with the Discovery Plan: findings, blueprint, roadmap and recommendations, and it is yours to keep whether or not you build with ZTG. A question about the whole organization starts with a program instead, and a placement into your own team is scoped from the brief. The fastest way to begin is the brief on the contact page: about a minute of questions, an instant expert first read, and a senior engineer replies as soon as possible.
What if we are not ready to build anything yet?
Then a program is the right door, not Discovery. Discovery is the first stage of a specific project. When the question is where the organization stands, the ZTG Compass Program is a Digital Maturity Assessment through three lenses, engineering, AI and cybersecurity, tested on the workflow you choose and ending in the Compass Report with action items. Executive & Board Advisory puts a technology executive at your table at CTO level, and Transformation Programs lead the change from roadmap to adoption. Every program ends in a document you keep, and none obliges you to build with ZTG afterward. The programs are described on the Programs page.
What does it cost, in shape rather than numbers?
Discovery is a fixed, short engagement. What follows takes one of three shapes: a scoped build with a defined roadmap, a team in one of ZTG's configurations for a period, or managed services on a standing basis. Discovery produces the roadmap that any of those is priced against, so the number you receive is one you can defend to your board. ZTG does not quote figures before understanding the estate.
Who owns the code?
You do. The code, documentation and repositories are the client's, and the engagement agreement says so in writing. ZTG works in your repositories where you prefer it and hands over cleanly where you do not.
What happens if we stop?
You keep everything: the code, the documentation, the Discovery Plan and the running system. Access held by ZTG engineers is revoked at the end of the engagement, and where a managed service is ending, the handover is planned and documented before the last day.
Will the people who start the work be the people who finish it?
That is the intent of every configuration ZTG fields. Each engagement has a named lead who stays with it, and seats change only when the work changes or a client asks. Leadership sits on every escalation path; no ZTG engagement ends in a ticket queue.
Do you work inside existing teams?
Yes. Embedded Engineers is one of the six configurations: one or more ZTG engineers inside your squad, working your process, under ZTG's delivery standard. Some of the engineers ZTG places in international settings are contracted in rather than employed, and every one is held to the same standard.
Can ZTG integrate a new system with our legacy platforms?
Yes, and it is usually where the real work is. The systems audit station in Discovery establishes what the legacy estate actually holds and where the critical data lives, which tells you whether you are looking at a modernization or a replacement before anyone commits to either. Integration and continuity of operations are engineering problems with a known shape.
How do you ensure long-term scalability and security of what you build?
Security is an engineering discipline at ZTG, not an afterthought: secure development practices, code review and dependency review are part of how the work is done, and in regulated environments the controls are designed in from the first decision and documented for your auditors. Scalability is a Discovery question answered in the solution architecture station, before a line is written.
Do you push a particular platform or vendor?
No. ZTG resells no products and is agnostic by principle: the Discovery Plan recommends the best solution available for your specific problem, including options ZTG does not sell, and the code and the plan are yours, so a recommendation never becomes a dependency. ZTG engineers hold a range of professional certifications, so the firm builds on the stack your estate already runs; specifics are provided to procurement on request. The principle is set out under agnostic by principle.
Which AI models and vendors do you build with?
Whichever your data, your regulators and your risk allow. ZTG is model-agnostic and deployment-agnostic: hosted frontier models under enterprise terms, models in your private cloud under your keys, open-weight models on-premises, privately trained or fine-tuned models you own outright, and air-gapped deployments for sovereign or regulated environments. Discovery settles which one your problem needs before a model is chosen; the model is a component, the system is the product. The full spectrum is on the AI engineering page.
How do you handle security, compliance and our data?
ZTG signs your NDA before Discovery, scopes access to the work and revokes it at the end, keeps production data inside your environment unless agreed in writing, and does not use client data to train models. The brief on the contact page and the desk in the header of every page are ZTG-built instruments: what you type there writes your reply, is kept only if you send a brief, and is never used to train any model; describe the shape of the problem there and keep the specifics for the NDA. Where HIPAA, SOC 2, GDPR or fiduciary obligations apply, they shape the architecture. Questionnaires, policies and references from regulated clients are answered on request. The full statement is on the Security & data page.
What can our procurement team download?
A three-page capability statement for vendor evaluation, with the firm's practices, method, security commitments, leadership and contracting details, is on the Security & data page. The legal entity is Zakkour Technology Group, LLC, registered at 1221 Brickell Avenue, Suite 900, Miami; W-9, certificates of insurance and supplier questionnaires are provided on request; professional liability (errors and omissions) coverage is maintained and can be increased for specific engagements.
Which office will we work with?
Whichever answers your region: Miami is headquarters and serves the Americas; London serves Europe; Doha serves the Gulf. Each desk has its own address and a named leader, and all three run under one delivery standard.
How can custom software give us an edge over off-the-shelf products?
Off-the-shelf software encodes someone else's operation. Custom software encodes yours, which is where the advantage lives: the workflow only you run, the data only you hold, the integrations your estate implies. ZTG's method exists to find that edge before building anything, which is why Discovery comes first.
What if you are not the right people for the problem?
We say so. It is a rule ZTG keeps even when it costs it something.
Who ZTG is
The questions the record answers.
What is Zakkour Technology Group?
Zakkour Technology Group, or ZTG, is an enterprise engineering and consulting firm founded in Miami in 2008 by Henry Zakkour. It provides custom software, mobile applications, AI engineering, cybersecurity, blockchain engineering, technology strategy, staff augmentation and managed services, under one contract and one delivery standard.
Where is ZTG located?
Headquarters at 1221 Brickell Avenue, Suite 900, Miami, Florida, with offices in Doha and London, both opened in 2026. The firm works across three time zones under a single standard.
When was ZTG founded, and how long has it operated?
ZTG was founded in 2008 and has operated continuously since, eighteen years as of 2026, founder-led throughout.
Who leads ZTG?
Henry Zakkour, founder and Director of Engineering, leads the firm from Miami. Frederick Toye, a Royal Warrant holder appointed by HM King Charles III, leads the European practice from London. His Excellency Sheikh Salman bin Faisal bin Salman Al Thani leads the Gulf presence from Doha.
What services does ZTG provide?
Nine practices: technology strategy, custom software, mobile applications, AI engineering, cybersecurity, blockchain and tokenization, growth and intelligence, staff augmentation and managed services. Engineering and cybersecurity are offered together, as one shop for top-tier staff augmentation and consulting. Alongside the practices, three standing programs: the ZTG Compass Program (a Digital Maturity Assessment), Executive & Board Advisory and Digital Transformation Programs.
What industries does ZTG work in?
Regulated and high-stakes sectors including healthcare, insurance, finance and fiduciary funds, consumer, mobility, logistics, energy, real estate, government, media, hospitality and Web3. Public case files cover a selection; much of ZTG's enterprise work runs under NDA.
Who are ZTG's clients?
Clients range from private companies to the publicly traded, including enterprises valued in the billions. Named case files include Alliant Insurance, NEAR Protocol, EzFill, Sunshine Life & Health, Centrum Health, Madrinas Insurance, Teliox, ParlAI Health, Portara, Airzon and FreshBridge Financial, among others. ZTG treats every client relationship as equally important and does not rank them.
What is ZTG's relationship with NEAR Protocol?
ZTG was a NEAR Protocol Foundation development partner and ambassador. In that period it shipped the protocol's original iOS and Android wallets, ran developer office hours, worked directly with the protocol's senior leadership and advised enterprises at NEAR events. The relationship has concluded; the record stands.
What awards and recognition has ZTG received?
Clutch 2025 recognitions including top Web3, tokenization and smart contract company in Miami; the Web3 Awards 2025; UpCity's National Excellence Award and Top Service Provider; GoodFirms' top mobile app development listing. Founder Henry Zakkour was named to Brickell Magazine's Top 20 Under 40 in 2019 and has appeared on Univision as an expert in cybersecurity and software engineering.
What is Discovery at ZTG?
The first engagement of a ZTG build: six stations, ending in the Discovery Plan, which the client keeps. How long it takes depends on the project: often two to four weeks, sometimes less. It is how the firm understands a problem completely before building anything.
What is the ZTG Compass Program?
ZTG's Digital Maturity Assessment: an organization-wide review through three lenses, engineering, AI and cybersecurity, with focus areas the client chooses, such as AI readiness, DevOps maturity, security posture or data foundations, and one priority workflow tested end to end. It ends in the Compass Report: findings a board can read and action items an engineering team can start on. It is distinct from Discovery, which is project-specific, and its cost varies with the scope chosen.
How do I contact ZTG?
Through the brief on the contact page, by email at hello@zakkourtechnologygroup.com, or through the regional desks: hello@ztgmiami.com, hello@ztglondon.com and hello@ztgdoha.com.
Not answered here?
Ask the desk on the contact page, or start the brief and an engineer will answer in person.
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